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Reporting a Claim
Is this Claim Covered?
If you have a loss and need coverage information to help you decide whether or not you would like to file a claim, you can submit an inquiry via our Customer Service Center or by calling our Claims Department at 1-800-927-2142.
Before You File a Claim
When you are reporting a claim, be sure to have your policy number. You will want to have a pen and paper so that you can note your claim number and other important information. If you are reporting a theft or vandalism loss, and you have a copy of your police report, have that available as well.
File a Claim
After a loss occurs, you may report a claim via our online Customer Service Center by selecting the option “Claims Request Options – Reporting a New Claim” and following the page instructions.
To report a claim by phone, call our Claims Department at 1-800-927-2142 for assistance.
If you need emergency services, such as water extraction after a pipe break in your home, please advise us right away so that we may assist you in getting the services you need.
If you have a claims emergency after hours, such as a fire or large water loss, please call our Emergency Claims Line at 1-866-926-2142.
Once your claim is reported to us, an adjuster will be assigned and will contact you within one business day. Your adjuster will explain the claim process to you. In addition, you may check the claim status via our online Customer Service Center.
Our Claims Process
How Does the Claim Process Work?
Once a claim is reported, you will hear from an assigned claim representative (“adjuster”) within one business day. Your adjuster will explain the process and assist you in resolving the claim.
How Long Does the Claim Process Take?
This is dependent upon the type of claim and what is involved in bringing it to resolution. Some claims can be resolved within days but others can take longer. By working with us, you can keep the process moving so that it´s resolved as soon as possible.
What Should I Do Following a Loss?
Make sure you and your family are safe and out of danger.
Report any burglary or theft to the police.
Protect your property from further loss by making reasonable temporary repairs and keeping receipts.
Keep damaged items until your claim representative gets a chance to see them.
Move undamaged items to a safe and secure area on the premises if necessary.
Contact the Claims Department at 1-(800) 927-2142 or Report a Claim Online.
Let us know how we can reach you. If your home is uninhabitable, tell us where you’ll be staying.
If your property has been damaged or stolen, provide us with a list and description of the property.
What Will The Claim Representative Do For You?
Provide you with an overview of the claim process and answer your questions.
Describe the coverage(s) that may apply to your claim.
Provide you with any forms or guidance you might need to complete.
Claims Phone: 1-800-927-2142
To report a claim, you can use our online Customer Service Center Select “report a claim” and provide as much information as possible.
Claims Fax: 1-949-838-0144
Please include your name, policy number, and contact phone number on all faxes.
If you need emergency services, such as water extraction after a pipe break in your home, please contact us right away so that we may assist you in getting the services you need.